Errors in switching accounts put off customers

Because off fear for errors, people are afraid to switch current account providers.

Three out of four bank costumers, who hadn't considered switching accounts, fear extra costs when errors occur, 44 per cent of the costumers who decide to switch accounts have experienced problems.

According to Sarah Brooks, the head of financial services at consumer focus, people have to start switching accounts to make sure banks improve their performance. To make sure this happens, switching current account has to be promoted. (The Independent)

Hannes Ryheul